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Creating Killer Documentation

  • Are you drowning in support requests?
  • Does you business lack established procedures that you can rely on to get the job done right every time?
  • Do you feel like your employees are wasting time constantly re-learning the same tasks?

If you answer yes to any of these questions then you probably have a documentation problem. This site is designed to give you a simple methodology for:

  • Creating great documentation quickly
  • Publishing it in a way that your customers and employees can use it.
  • Keeping your documentation up-to-date.

Following this methodology will transform your documentation from a huge headache into a major asset.

Docs that Rock

  • 1. Intro

    • 1.1 Why documentation matters
    • 1.2 How to make documentation easy
  • 2. A recipe for great documentation

    • 2.1 Setting Your Documentation Goals: Road Maps and Roadblocks
    • 2.2 Get rid of projects, establish a process
    • 2.3 Control the scope and detail of your documentation articles
    • 2.4 Think like a GPS
    • 2.5 Use pictures
    • 2.6 Connect with velcro, not cement
    • 2.7 Insert your docs where your users need them
  • 3. How to write your documentation

    • 3.1 How to write a great roadblock article
  • 4. Managing your documentation

    • 4.1 How to keep your documentation up to date
  • 5. Other articles

    • 5.1 How to figure out why people don't use your documentation
    • 5.2 Creating engaging documentation: Motivation matters more than Learning Styles
    • 5.3 Evaluating the cost of a documentation system
    • 5.4 Why your documentation needs to be online - not locked in a PDF or Word file
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