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How to Create Killer Documentation

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How to Create Killer DocumentationBest Practices

Best Practices

1. Intro
- 1.1 Why documentation matters
- 1.2 How to make documentation easy
2. A recipe for great documentation
3. How to write your documentation
- 3.1 How to write a great roadblock article
4. Managing your documentation
- 4.1 How to keep your documentation up to date
5. Other articles
6. Creating a Customer Support Site with ScreenSteps
- 6.1 Creating a Customer Support Site with ScreenSteps
- 6.2 Adding context sensitive support to your application using ScreenSteps
7. List of videos

h2. Creating Killer Documentation

* Are you drowning in support requests?
* Does you business lack established procedures that you can rely on to get the job done right every time?
* Do you feel like your employees are wasting time constantly re-learning the same tasks?

If you answer yes to any of these questions then you probably have a documentation problem. This site is designed to give you a simple methodology for:

* Creating great documentation quickly
* Publishing it in a way that your customers and employees can use it.
* Keeping your documentation up-to-date.

Following this methodology will transform your documentation from a huge headache into a major asset.