Decrease Support Tickets
In this webinar, you'll learn how to write documentation that decreases the time it takes to resolve basic support tickets and reduce the number of support tickets you receive over time.
How to Create Killer Documentation
Topics
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2. A recipe for great documentation 7
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3. How to write your documentation 1
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4. Managing your documentation 1
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5. Other articles 5
- 5.1 How to figure out why people don't use your documentation
- 5.2 Creating engaging documentation: Motivation matters more than Learning Styles
- 5.3 Evaluating the cost of a documentation system
- 5.4 Why your documentation needs to be online - not locked in a PDF or Word file
- 5.5 Transferring your client's processes to ScreenSteps: The first 30 days for Business Process Outsourcers
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6. Creating a Customer Support Site with ScreenSteps 2
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7. List of videos 12
- 7.1 How to get employees to read your docs
- 7.2 Choose an Outcome
- 7.3 Automate Training Activities
- 7.4 Organizing Your SOPs and Policy docs
- 7.5 How to Customize the 2015 (Old) Site Template [Webinar]
- 7.6 Decrease Support Tickets
- 7.7 Create and Organize Documentation
- 7.8 The 2 Most Important Kind of Help Articles In Your Knowledge Base [Webinar]
- 7.9 ScreenSteps Employee Training Features
- 7.10 Using ScreenSteps Employee Features
- 7.11 ScreenSteps and Zendesk
- 7.12 ScreenSteps Basic Knowledge Base
h2. Creating Killer Documentation
* Are you drowning in support requests?
* Does you business lack established procedures that you can rely on to get the job done right every time?
* Do you feel like your employees are wasting time constantly re-learning the same tasks?
If you answer yes to any of these questions then you probably have a documentation problem. This site is designed to give you a simple methodology for:
* Creating great documentation quickly
* Publishing it in a way that your customers and employees can use it.
* Keeping your documentation up-to-date.
Following this methodology will transform your documentation from a huge headache into a major asset.
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