One challenge you will face as you roll out ScreenSteps is getting employees to use your ScreenSteps knowledge base and read your documentation. In this webinar, we show you how to apply two simple concepts that will improve your co-worker's experience with your knowledge base, and get them using your documentation on a regular basis.
h2. Creating Killer Documentation
* Are you drowning in support requests?
* Does you business lack established procedures that you can rely on to get the job done right every time?
* Do you feel like your employees are wasting time constantly re-learning the same tasks?
If you answer yes to any of these questions then you probably have a documentation problem. This site is designed to give you a simple methodology for:
* Creating great documentation quickly
* Publishing it in a way that your customers and employees can use it.
* Keeping your documentation up-to-date.
Following this methodology will transform your documentation from a huge headache into a major asset.
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